|Ken's Electronics 2825 Lake Street Kalamazoo, MI 49048-5807 United States of America|
3) Telephone orders (269) 345-4609 accepted only during store hours.
Secure E-Mail: Click ORDER-IT Button at top of any of Ken's webpages (including above).
USA Shipping Charges:
First Class Mail includes tracking for package up to 13 ounces. $5.95
SMALL Flat Rate Box Priority USA Mail (8.5 x 5.25 x 1.5") or Flat Rate Envelope (9 x 12") $8.95
MEDIUM Flat Rate Priority USA: FRB-1 (8.5 x 11 x 5.5") or FRB-2 (11.5 x 13.5 x 3") box $14.95
LARGE-Flat Rate Box Priority USA Mail (12 x 12 x 5.75") box $19.95
EXPRESS MAIL USA: 9" x 12" Envelope under 16 oz. $24.95
EXPRESS Shipment must be ready by noon for USA delivery by 3 PM (next or second day).
Foreign Shipping Charges:
To Canada, Europe & Other Countries: First Class International Mail (up to 8 ounces) $15.95.
To Canada, Europe & Other Countries: First Class International Mail (9 to 13 ounces) $24.95.
To Canada, Europe & Other Countires: SMALL Flat Rate Box Priority Mail $27.95
Postage will be charged to re-send packages returned because of incorrect address.
Lost packages are extremely rare; but it takes about 30 days for undeliverable packages to be returned to us!
Do not send parts to Kens Electronics in un-padded envelopes. Envelopes get SMASHED and torn by mail sorting equipment!
UPS and Fed Ex (USA only) offer Same Day AIR Pickup if your order is packed ready for pickup before 12-Noon Eastern Time.
Customer must provide Fed Ex or UPS account number (tell us which company) in the comment area of our Secure OrderIt form.
We add $4.95 Paperwork Handling Fee for UPS and Fed Ex shipping using customers account.
PRICE CHECKS: prices shown on Ken's webpages are for current inventory. Webpages get updated when costs change.
STOCK CHECKS: KensElectronics.com advertises stuff that is normally stocked--so if it is on our website, there is a 95% probability that at least one is in stock for your repair needs. KensElectronics.com does not stock large quantities for manufacturers wanting obsolete parts.
PAYMENT: Most customers pay with Visa, Mastercard, Discover, or American Express. We accept PayPal Credit/Debit cards; We do not ship COD. Customers with no Credit or Debit Card should submit a real order ONLINE & explain that they plan to send US Cash or Postal Money Order; We have to pack & weigh it; then E-Mail the total to you; & set the order aside to wait for your payment to arrive.
PROCESSING & SHIPPING TIME: 90% of all COMPUTER SUBMITTED orders are filled within 2 working days.
TELEPHONE ORDERS take longer than COMPUTER SUBMITTED orders. (We make a computer record before filling phone orders).
CEA- Microphones; Power Cords Photocopies; Crystals; Parts look-up; Price Quotations; & Questions take additional time.
Add $4.95 handling when we look-up parts--such as "an audio IC for a Cobra 29 LTD." (SAVE: give us numbers from the old part).
95% of orders mailed to USA addresses are delivered by the postman within ten days. Non-USA deliveries average 7 to 30 days.
INVOICES are hand-written, (not stored in a computer) to protect customer information.
RETURNS for EXCHANGE or REFUNDS must be within 30 days in New-Saleable condition:
Use ORDER-IT Form for "Return Authorization" then enclose Receipt & printed "Return Authorization E-Mail" with the return.
EXCHANGES made at merchandise value. 25% restocking fee deducted if you want a refund. P & H charges are NOT refundable.
"Special Order" items and Soldered-in parts are NOT RETURNABLE. Pay a repairman if/when you are unsure about needing a part.
Ken's has reasonable prices on thousands of parts & schematics for CB & Ham Radios, Police Scanners, Cordless Phones & Answering Machines.
Ken's also has hundreds of parts for TV's, VCR's, Car & Home Stereos, Appliances, Lighting & Ceiling Fan Speed Switches, and Factory Machine Controls. (Ken's does not have service information about these products).
Ken says: "help save the environment: recycle old electronic equipment with repair parts instead of sending it to the landfill."
Ken helps people live in the "good old days" (Ken's customers save money by spending less)!
Ken believes customers should be treated fairly.
Click here to learn about Ken's religious beliefs and see pictures of Ken & his mother (who lived over 108 years).
MANUALS available: Ken's has about 3000 owners & service manuals & schematics for CB Radios, Ham Radios, Linears, Police Scanners, Phones & Test Equipment on file. Photocopies (if manuals are not available as originals) are $5 for the first page plus $1 per additional page). Relevant information is usually $5 to $20 for AM CB's; we count pages after making copies to fill your order. (complicated SSB CB & HAM RADIO manuals are usually $25 to $40). Click here to access index for popular units.
CATALOG Ken last paper catalog was in 1977; Some webpages are updated every week. The website is Ken's online catalog.
REPAIRS: Customers wanting CB repairs should fill out the OrderIt Form with make/model of unit & repair work desired in the Comments area. Your INQUIRY will be forwarded to a repair technician for a guesstimate & information about where to send it to be fixed.