|Ken's Electronics 2825 Lake Street Kalamazoo, MI 49048-5807 United States of America|
E-Mail: firstname.lastname@example.org Provide complete address & phone if you want a reply.
USA Shipping Charges:
First Class Mail with tracking package up to 8 ounces. $6.95
SMALL Flat Rate Box Priority: (8.5 x 5.25 x 1.5") or Flat Rate Envelope (9 x 12") $9.95
MEDIUM Flat Rate Priority: FRB-1 (8.5 x 11 x 5.5") or FRB-2 (11.5 x 13.5 x 3") $19.95
LARGE-Flat Rate Box Priority US Mail (12 x 12 x 5.75") box $24.95
Foreign Shipping Charges:
Canada, Europe & Other Countries: First Class International (under 8 ounces) $19.95.
Canada, Europe & Other Countries: First Class International (9-13 ounces) $29.95.
Canada, Europe & Other Countires: SMALL Flat Rate Box Priority Mail $32.95
Postage will be charged to re-send packages returned because of incorrect address.
Lost packages are rare; it takes about 30 days for undeliverable packages to return to us!
Do not send parts in envelopes. Letters get SMASHED by automatic sorting equipment!
PRICE CHECKS: prices shown for current inventory; updated when costs change.
STOCK CHECKS: KensElectronics.com advertises stuff that is normally stocked--so if it is on our website, we probably have at least one is in stock. KensElectronics.com does not stock large quantities of obsolete parts.
PAYMENT: Most customers use Visa, Mastercard, or Discover Credit or Debit cards; We do not ship COD. Customers with no PLASTIC MONEY should place an order saying they will send US CASH or Postal Money Order. We have to pack it; call with a total, and wait for your payment.
PROCESSING & SHIPPING TIME: 90% of all COMPUTER SUBMITTED orders are filled within 2 working days.
TELEPHONE ORDERS take longer than COMPUTER SUBMITTED orders. (We make a computer record before filling phone orders).
CEA- Microphones; Power Cords; Photocopies; Crystals; Parts look-up; Price Quotations; & Questions increase processing time.
Add $4.95 handling when we look-up parts--such as "an audio IC for a Cobra 29 LTD." (SAVE: give us numbers from the old part).
95% of orders mailed to USA addresses are delivered by the postman within ten days. Non-USA deliveries average 7-30 days.
INVOICES are hand-written, (not stored in a computer) to protect customer information.
RETURNS for EXCHANGE or REFUNDS must be within 30 days in New-Saleable condition:
Use ORDER-IT Form for "Return Authorization" then enclose Receipt & printed "Return Authorization E-Mail" with the return.
EXCHANGES made at merchandise value. 25% restocking fee deducted if you want a refund. P & H charges are NOT refundable.
"Special Order" items and Soldered-in parts are NOT RETURNABLE. Pay a repairman if you are unsure about needing parts.
Ken's has reasonable prices on thousands of parts & schematics for CB & Ham Radios, Police Scanners, Cordless Phones & Answering Machines.
Ken's has hundreds of parts for TV's, VCR's, Car & Home Stereos, Appliances, Lighting & Ceiling Fan Speed Switches, and Factory Machine Controls. (Ken's does not have service information about these products).
Ken says: "help save the environment: recycle old electronic equipment with repair parts instead of sending it to the landfill."
Ken helps people save money by fixing old sutff!
Ken believes customers should be treated fairly.
Click here to read about Ken's religious beliefs and see pictures of Ken & his mother (she lived 108+ years).
MANUALS available: Ken's has about 3000 owners or service manuals & schematics for CB Radios, Ham Radios, Linears, Police Scanners, Phones & Test Equipment on file. Photocopies (when manuals are not available as originals) are $5 for the first page plus $1 per additional page). Relevant information is usually $5 to $20 for AM CB's; we count pages after making copies to fill your order. (SSB CB & HAM RADIO manuals usually are $25 to $40). Click here to access index for popular units.
CATALOG Ken's last paper catalog was 1977; KensElectronics.com is Ken's online catalog.
REPAIRS: Customers wanting CB repairs should fill out the OrderIt Form with make/model of unit & repair work desired in the Comments area. Your INQUIRY will be forwarded to a repair technician for a guesstimate & information about where to send it to be fixed.