Three easy ways to order from Ken's Electronics:
1): "One-Item Minimum" (no minimum dollar amount) when using a Credit/Debit Card on Kens SECURE Order-It form.
To get parts FAST (and save MONEY on handling fees): you should order ONLINE.
2): Send Printable Order Form or equal information to address at top of page.
Mail-Orders must include US Cash or Money Order. Add $4.95 handling fee plus postage for mail orders under $50.
3): Telephone: (269) 345-4609 during store hours. $4.95 handling fee plus postage added for telephone orders under $50.
E-Mail: Use OrderIt Button (at top--above).

PRICE CHECKS & QUOTATION Requests: published prices are for current inventory. Webpages get updated when costs change.
We do not give Special Price Quotations for potential order inquiries totaling under $50.
If you want to protect against spending lots of money--and don't see the price on Ken's webpages: submit your ORDER with a note: "please E-mail with price if this item is over $50?"

STOCK CHECKS: KEN'S ELECTRONICS does not advertise stuff that is not regularly stocked--so if it is on Ken's website--there is a 98% probability that at least one is in stock for your repair needs. Ken's does not stock large quantities for manufacturers wanting obsolete production parts.

PAYMENT: Most customers pay with Visa, Mastercard, Discover, or American Express. We do not accept PayPal & we do not ship COD. Customers with no credit card should submit a real order ONLINE & explain that they plan to send US Cash or Money Order; We have to pack & weigh it; then Email the total to you; & set it aside to wait for your payment to arrive.

SHIPPING CHARGES: Postage charge is $4.95 for USA First Class Mail packages under 13 ounces.
The US Postal Service DOES NOT provide Tracking Information on First Class Mail Packages.
. Specify PRIORITY MAIL if you want a delivery confirmation tracking number.
SMALL-FRB box (8.5x5.25x1.5") and Flat Rate (9x12") Envelope $6.95 USA Priority Mail Postage
Medium-size: FRB-1 (8.5x11x5.5") and FRB-2 (11.5x13.5x3") boxes $11.95 USA Priority Mail Postage.
LARGE-FRB (12x12x5.75") box $15.95 USA Priority Mail Postage.
EXPRESS MAIL: Postage charge is $25 for 9x12" Express Envelope Pak up to 8 ounces in the USA. 3-PM next day delivery to many US locations.
Canada, Mexico & Other Countires: Postage charge $10.95 for First Class International Mail under 8 ounces.
Canada, Mexico & Other Countires: Postage charge $13.95 for SMALL FRB (8-1/2x5-1/4x1-1/2") packages Priority Mail.
INSURANCE & Tracking: The US Postal Service DOES NOT provide Insurance on First Class Mail packages picked up by our mail carrier. You must specify Insured Priority Mail (insurance costs extra) if you want your package insured!) Postage will be charged to re-send packages returned to us because of incomplete & incorrect addresses. More than 95% of all packages that we send out are delivered to our customers within 10 days. LOST packages are EXTREMELY rare--but it usually takes 30-45 days for the postman to return undeliverable packages to us!
Do not send sample parts to us in envelopes--small parts in letter style envelopes ALWAYS get smashed or lost by automatic mail sorting equipment!
UPS and Fed Ex (USA delivery only) offer Same Day On Call AIR Pickup using customers account number when we have an order packed & ready for pickup before 12-Noon Eastern Time; Customer must provide Fed Ex or UPS account number (tell us which company?) in the comments area of our Secure Online Order Form. A $4.95 paperwork handling charge applies to UPS or Fed Ex shipping with an additional $5 handling for drop shipments.

SHIPPING TIME: 90% of all ONLINE orders are filled within 2 working days.
Telephone orders get delayed a few days (until we have time to type them into our computer).
Orders with questions, photocopies, custom mic wiring or custom power cords, or parts to look up get delayed a few days. $4.95 handling added when parts have to be looked up--such as "a RF output final for a ____ ----" or "an audio IC for a COBRA 29 LTD." We contact you only if/when there is a problem in filling your order.
95% of orders within the USA are delivered by the postman within 5 to 10 days; delivery to Non-USA destinations averages 7 to 30 days.
Order Status: Please DO NOT contact us about the status of your order unless you have been waiting more than 15 days and still haven't received your shipment.
If it has been more than 15 days--Use the OrderIt form to Email ALL details: include your name, complete address including zip code, a COMPLETE list of what you ordered, how you placed your order, and how you paid for the merchandise?

SECURITY OF ON-LINE ORDER PAGE: Submission of our Online Order Form utilizes SSL 128 bit encryption technology to protect your personal information from hackers.
PRIVACY POLICY: Ken's Electronics does not sell information about customers! Unlike Shopping Cart Order forms: the private information that you put on our Old Fashioned-looking Secure OrderIt Page IS NOT stored on remote computers for six months!

RETURN--EXCHANGE--REFUND: RETURNS for EXCHANGE must be within 30 days & in new-saleable condition in the original package. Use the ORDER-IT Form to get a "Return Authorization" before returning anything for an exchange; then--include receipt & "Return Authorization Email Letter" with your return.
Use the ORDER-IT Form to get a "Return Authorization" if you are want a refund: 50% restocking fee for stock items returned in new-salable condition with a request for refund. NO REFUND will be issued for items returned after 30 days from purchase. The P&H charge is not refundable.
SPECIAL ORDER items are not refundable (exchange for same item ONLY if/when defective).
We do not troubleshoot your units; Soldered-in repair parts are NOT RETURNABLE for exchamge or refund. (you can pay a repairman for diagnostic expertise or buy inexpensive parts and YOU take ALL responsibility regarding your need for parts that you order).

Ken's Electronics has reasonable prices on a great selection of accessories, repair parts, schematics & service information for CB Radios, Ham Radios, Police Scanner Radios, Cordless Telephones & Answering Machines. Ken's also stocks many parts that fit TV's, VCR's, Car & Home Stereos, Small Appliances, and controls for factory machinery; {we do not have any service information for those}.
Low overhead (no telephone operator, receptionist, secretary, bookkeeper, or janitor) so you save money at Ken's!
Ken says: "recycle your good old stuff" fix it with $5 to $50 parts instead of "filling our dumps."
Ken helps people live in the "good old days" (spend less money & save more)!
Ken believes that customers should be dealt with honestly & treated fairly. click here to learn about Ken's religious beliefs and see pictures of Ken and his 106 year old mother.

MANUALS available: Ken's has about 3000 owners & service manuals & schematics for CB Radios, Ham Radios, Linears, Police Scanners, Phones & Test Equipment on file; the photocopy charge (for manuals not available as originals) is $3 for the first page plus 50 cents per additional page). Relevant information averages $5 to $15 for AM CB's; we count pages after we make copies to fill your order. (SSB CB & HAM RADIO manuals usually cost $25 to $40). Click here to access index to popular units.
Product data sheets: Kens Electronics DOES NOT HAVE design or engineering data; The NTE Cross Reference Book contains brief specifications & pinout information about popular consumer electronic parts. Specifications for some parts may be obtained at original manufacturers websites.

CATALOG Ken's has not printed a paper catalog since 1977; you can make printouts to put in a notebook. Visit often--some webpages get updated every week.

REPAIRS: Customers wanting CB radio repairs should fill out the OrderIt Form with the make/model of unit and repair work desired in the Comments Area. Your INQUIRY will be forwarded to a repair technician for a guesstimate & information about where to send your unit to get fixed.